Director, Health Information Services

Director, Health Information Services
220 Northbourne Avenue, Canberra, Australia
Job Type
Reference No.
PN: 43848
Pay Rate
$131,773 - $148,344
Application Close Date
Contact Name
Kerri McGufficke
Contact Email
Contact Phone
(02) 5124 3331


Canberra Health Services

Finance and Business Intelligence

Health Information Services

Director, Health Information Services

Senior Officer Grade B

Salary Range: $131,773 - $148,344 (PN: 43848)

Our Vision: creating exceptional health care together

Our Role: to be a health service that is trusted by our community

Our Values: Reliable, Progressive, Respectful and Kind

Position Overview

Canberra Health Services (CHS) is focussed on the delivery of high quality, effective, person centred care. It provides acute, sub-acute, primary and community‐based health services, to the Australian Capital Territory (ACT) and surrounding region. More information can be found on the CHS website:

The Finance and Business Intelligence (FBI) Branch is led by the Chief Finance Officer (CFO) who reports to the Chief Executive officer of Canberra health Services. The FBI Branch is responsible for the development and maintenance of budgets, financial management, and for providing strong operational finance and performance reporting analysis across the health service. The five sub-units within the FBI branch include the Financial Management Unit, Revenue and Financial Services, Patients Accounts, Business Intelligence and the Health Information Unit.

The Health Information Service (HIS) provides a range of services including clinical record scanning and management, clinical coding and casemix data generation, patient identifier maintenance, clinical record forms design and managing access to personal health information to facilitate patient care and follow-up, for research, quality improvement, education, and hospital management purposes.

With broad responsibility for over 40 staff the Director, HIS is responsible for managing most aspects of the operations and service delivery of Health Information Services, including medico-legal release of information, record access for patient care, research and quality, patient identifier duplicate resolution and reception/enquiries.  The Director also has oversight of the record scanning teams, discharge summary liaison and clinical record forms management.

Management responsibilities include staff selection, rostering, training, performance management, workflow monitoring and allocation of resources to meet service delivery requirements and compliance with the organisations risk management and clinical and corporate governance.

About You

CHS is committed to workforce diversity and to creating an inclusive workplace. As part of this commitment, we welcome applications from all diversity groups. Aboriginal and Torres Strait Islander peoples, people with disability and people who identify as Lesbian, Gay, Bisexual, Transgender, Intersex, or Questioning (LGBTIQ) are particularly to apply.

Behavioural Capabilities

To be successful in this position, it is expected that the successful candidate will have the following attributes:

  1. Strong organisational skills with a high degree of drive
  2. Adaptability and flexibility to accommodate change and provide responsive services to meet clients’ needs
  3. Confident communicator with strong liaison/negotiating skills
  4. Ability to plan, prioritise and organise work to achieve performance objectives and ability to work well within a team environment

Position Requirements/Qualifications:

Relevant tertiary qualifications in Health Information Management (or equivalent).

  • Have an understanding of how the National Standards and Quality Health Service (NSQHS) indicators align with this role.
  • Fulfil the responsibilities of this role as detailed in the CHS Exceptional Care Framework, Clinical Governance Framework, Partnering With Consumers Framework and all other related frameworks.
  • A thorough knowledge of Australian Standards in relation to paper-based and/or digitised (scanned) health record system requirements is highly desirable
  • Previous experience in leading multiple teams within a health information service

Prior to commencement successful candidates will be required to:

  • Current Australian driver’s license.
  • Undergo a pre-employment National Police Check.

Note: This is a temporary position available for a period of 11 months with possibility of extension. This position is being advertised as a multi classification, please refer to Job Advertisement HPO 5, Director, Health Information Services REQ 01WVK Health Information Services. Please apply to the position that best suits your qualifications/experience. Selection may be based on written applications or referee report only.

How to Apply: For further information, please visit (ref 01WVL)

Contact Officer: Kerri McGufficke (02) 5124 3331

Applications Close: 21 July 2021


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